Established for over 25 years, Glide and Slide in Otley is the place to visit for all your ski wear and equipment. 
 
Glide and Slide has a reputation for offering the best ski boot fitting service in Yorkshire, and stocks the largest range of ski boots in the country. We are the only UK supplier of Strolz made-to-measure Ski Boots from Austria so we can fit ski boots for the most unusual feet.
 
We stock a wide range of ski wear, whether you are looking for a jacket and pants on a budget or just need to bring your winter wardrobe up to date with a new hat, gloves, helmet or midlayer, you can choose from brands such as Scott, Atomic, Salomon and Slokker. 
 
The Eiger Suite in our Otley shop is where you will find our luxury ski clothing from La Croix and Fusalp, perfect for those who want to look good on the slopes without compromising on quality and technicality. 
 
If you dream of cruising the blue runs,  throwing down 1080's in the park or blasting through powder on your own set of skis, we can advise on the best type and sizing for you. Our service department will keep your equipment in top condition, offering waxing, edging and repair services.
 
Our long running School Plus department helps make children's ski holidays with school that little bit easier for parents, children and teachers alike. We offer clothing hire and sales for schools running ski trips. Visit our SchoolPlus page for more information on this service. 
 
Whether it is your first ski holiday, and you need guiding through the basics, or it's your 20th trip and you are looking for more high performance ski gear, our staff are both knowledgeable and enthusiastic about snowsports. Owner Steven Hankin, has over 30 years experience in the ski industry in race training and running ski schools as a BASI Ski Instructor. A true family business, daughter Madeline Hankin has had the benefit of her fathers knowledge passed down to her as well as becoming an experienced skier spending a lot of time in the mountains from a very young age. Manager, Ally Bolton imparts his knowledge as a highly experienced and qualified ski boot fitter, and a CSIA Ski Instructor.  Silvan Esslinger heads up the service department with many ski seasons worth of experience. 

5-7 Station RdOtley West Yorkshire LS21 3HX
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    Glide & Slide Ski Shop UK Returns Policy

    Returns Procedures

    We offer a 14 day 'No Quibble' returns policy. To return your order you need to:

    1. Print out our Return Note.
    2. Please provide a full description of the reason for return in the area provided. Return this at the same time as the item.
    3. Make sure the item is wrapped in the original wrapping, with all labels and tags relating to the returned item attached and intact.
    4. Include the original receipt or proof of purchase. Without this we may not be able to offer a refund.
    5. Send the package back to us at the address on the Returns Note. We strongly advise that you use a recorded delivery service as we cannot be held responsible if the item is not delivered back to us safely.
    6. Please allow 14 days for your return to be processed. We will notify you by email or phone when the item has been processed.

    Exchanges

    If you wish to exchange an item for a different size, colour or style please email us. We will then advise you if we have the stock and if there will be any additional postage costs.

    • Print out the Returns Note
    • Please indicate on the Returns Note that you wish to exchange, clearly stating the product and size, if applicable, required.
    • Follow steps 3-6 of the Return procedure as above.
    • We will notify you by email when the item is dispatched to you.
    Incorrect or Damaged Goods.

    If you have received incorrect or damaged goods, we will give a full refund. In the case of damaged goods we reserve the right to an independent opinion on whether the goods qualify for a refund.

    In the case of incorrect or damaged goods, we will reimburse the cost of you posting the goods back to us once the cost has been agreed by our Customer Service Department. We strongly advise you to use a recorded delivery service. If a recorded service is not used and the goods do not reach us, we will not be held responsible for the cost of the goods

    Unsuitable Goods

    If the goods are unsuitable for you we will refund the cost of the goods less any delivery, provided they are returned to us within 14 days of your receipt date,and the goods are new and unused, with all the original packing, labels and Glide & Slide receipts. Goods can be exchanged for items to the same value, but the return postage cost is the purchaser's responsibility.

    Any additional postage costs will be deducted from the credit value. Please note that if you are buying skis and require the bindings mounted, certain skis will require us to drill into the ski to mount the binding. In this case we are unable to offer a refund/exchange under our unsuitable goods policy.

    Special orders specifically obtained for customers are non-returnable and non-refundable.

    Underwear:

    Please note: underwear cannot be returned 

    Warranty Return

    All items are covered by a 1 year warranty unless the manufacturer specifies otherwise. Please contact us by telephone,about returning any items to us. Items returned under warranty must be clean. Dirty items will not be accepted for replacement. Original receipts will be required for all warranty claims. We will inform you once we have a decision on your claim under warranty. This may take several days as some products may be sent away for inspection.

    Wear and tear is not covered under warranty. In skis and snowboards, edge and base damage is deemed to be wear and tear.

    In the case of repair due to wear and tear, we will advise you of the costs of repair before carrying out any work. Postage will be at your cost.

     

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